Working Towards Customers for Life

Posted on October 4, 2022September 30, 2022 by Drew Taddia

It's entirely odd when you spend hours with someone, answering questions, sending blog posts and videos, into all hours of the day and night and then they decide to go somewhere else because 'it's more convenient'. When you think about it, that 'retail store' for example, wasn't sitting up late answering questions. They didn't take any time to build a relationship or in most cases they didn't show that they cared much at all, other than being open at the right time. I guess...

Improving our Customer Service with Phone Calls

Posted on September 28, 2022September 28, 2022 by Drew Taddia

Customer service, at least from what I understand, is something that we specialize in. Sure there are other aspects, I pride myself in being open and honest, offer only the best quality etc. But if there's one thing that helps us stand out from the others, it's customer service. When I played baseball traveling the world as a professional athlete, I knew speed would get me to where I wanted to go. Speed meaning I was usually the fastest guy on the field and often in the league. But know...

More Businesses Should Care About Their Customers

Posted on August 30, 2022August 30, 2022 by Drew Taddia

Everybody gets a message! Well maybe not everyone. Those in our Fit Fam hear from us a couple times a day so maybe that's enough 😉. And if you just put in an order, we don't message right away. But rest assured, you'll get a message from us sooner or later. Why? Because we care and because we can. Do big companies care? Not really, they're likely just looking for another sale. Can big companies send you a personalized message, sure they could pay someone to but it would be very hard f...

Ice Cream for $1!?

Posted on August 26, 2022August 23, 2022 by Drew Taddia

So we drove by this cute little convenience store, and on the side of the building it had a sign that said ice cream was only $1. Yes we like ice cream too 😉. So we stopped, went inside and what did we find? We found that there was only 1 kind of ice cream that was $1. The lady said, 'just so you know, the vanilla ice cream is the only one for $1, and it's $1 per scoop'. I said, 'where is the vanilla ice cream, I don't see it'. She says, 'oh, well actually we're out of it'. I thought ...

Why We Aren’t in Retail Locations

Posted on August 9, 2022August 9, 2022 by Drew Taddia

I had someone kindly ask if we wanted to get into a retail store location. More directly a conventional health food store. We've had a couple of these requests or suggestions in the past more recently. And my answer is usually the same: thanks but we're not interested in that at this time. Even though there is potential for growth and to reach a new audience, here is my reasoning. We actually were in health food stores when we were starting out, in fact we were in stores all across Canad...

Does anyone actually use flyers?

Posted on June 28, 2022June 24, 2022 by Drew Taddia

Does anyone actually use flyers? Seriously though. I mean I don't so I feel like they're a giant waste of money. But I suppose just because I don't doesn't mean others don't. They go straight from my mailbox into the recycling bin. Kinda like the newspaper, even though I called and asked them numerous times to stop delivering it because we don't use it. I thought it would save them some money not having to print an extra newspaper that no one will ever read. So now we use it to start fir...

We have to give people reasons to come back

Posted on June 24, 2022June 22, 2022 by Drew Taddia

https://youtube.com/shorts/XTOd0mcVUck I've been trying to work with a motorcycle shop to get my bike fixed. They've been really difficult to deal with, they seem like really nice guys, but almost zero personality. And it's so hard to get past almost zero customer service. Not all that friendly, no person smiling. Just one word answers. At the same time, I went to another business, but it smelled like smoke. It looked a little bit dirty. The plants were overgrown. I just thought, it is ...

First Impressions Always Last

Posted on June 21, 2022June 21, 2022 by Drew Taddia

https://youtu.be/KyVx7oir5P4 Just this morning, I was walking by a business and I remembered what happened probably five or six years ago. But still, this stuck with me. And that's going to be my message here at the end. So here's what happened: A new business came into town and I know how difficult it is to be the new person. I know how difficult it is to get up, established and running at this time. I've been in town for at least five, six years and I started to develop an audience and a...

The Bigger the Business, The Less Quality Customer Service is Offered

Posted on May 27, 2022May 21, 2022 by Drew Taddia

It seems like the bigger the business the less quality customer service is offered. Which is backwards if you ask me. If you have a bigger business you likely bring in more money, which means you should have more money allocated to customer service representatives, training, etc. But you really only find that customer service with small businesses, which I appreciate more than anything other than quality. I mean if you have a small business each customer means something to you, more than...

Extra Fee to Put Your Order In?

Posted on May 5, 2022May 5, 2022 by Drew Taddia

So I was flipping through a website last night and came across this ridiculousness. I mean, coming from that backend of business I can understand why some charges are implemented. Even though in the past I didn't really understand them. Restocking fees for example, it takes an employee time to pull items off a shelf, and get them ready to be shipped or picked up. That employee costs the business money to do that, in which they could be doing something else. If those need to be put bac...