More Businesses Should Care About Their Customers

Everybody gets a message! Well maybe not everyone. Those in our Fit Fam hear from us a couple times a day so maybe that's enough 😉. And if you just put in an order, we don't message right away. But rest assured, you'll get a message from us sooner or later. Why? Because we care and because we can. Do big companies care? Not really, they're likely just looking for another sale. Can big companies send you a personalized message, sure they could pay someone to but it would be very hard f...
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Why We Aren’t in Retail Locations

I had someone kindly ask if we wanted to get into a retail store location. More directly a conventional health food store. We've had a couple of these requests or suggestions in the past more recently. And my answer is usually the same: thanks but we're not interested in that at this time. Even though there is potential for growth and to reach a new audience, here is my reasoning. We actually were in health food stores when we were starting out, in fact we were in stores all across Canad...
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First Impressions Always Last

Drew Taddia
https://youtu.be/KyVx7oir5P4 Just this morning, I was walking by a business and I remembered what happened probably five or six years ago. But still, this stuck with me. And that's going to be my message here at the end. So here's what happened: A new business came into town and I know how difficult it is to be the new person. I know how difficult it is to get up, established and running at this time. I've been in town for at least five, six years and I started to develop an audience and a...
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The Bigger the Business, The Less Quality Customer Service is Offered

It seems like the bigger the business the less quality customer service is offered. Which is backwards if you ask me. If you have a bigger business you likely bring in more money, which means you should have more money allocated to customer service representatives, training, etc. But you really only find that customer service with small businesses, which I appreciate more than anything other than quality. I mean if you have a small business each customer means something to you, more than...
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Extra Fee to Put Your Order In?

So I was flipping through a website last night and came across this ridiculousness. I mean, coming from that backend of business I can understand why some charges are implemented. Even though in the past I didn't really understand them. Restocking fees for example, it takes an employee time to pull items off a shelf, and get them ready to be shipped or picked up. That employee costs the business money to do that, in which they could be doing something else. If those need to be put bac...
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Thanks to Everyone that Used the Free Shipping Code

Thanks to everyone that used the Free Shipping code this past month that we added to our newsletter. It may sound odd to thank you for using an option that costs US more money 😉. But we have a couple reasons why we appreciate this. A. We want to build our email list, because some people don't come on FB often, some don't see all our posts and we don't want all our eggs in one basket (especially at times when we know accessing social media has been an issue). B. We know shipping cos...
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Local Businesses are Struggling More Than Ever

A couple years ago were coming across the border from Montana to Alberta and the roads were atrocious. Honestly I’ve never driven in conditions this bad, it was a complete white out, cars in the ditch, accidents, etc. We were going so slow we could have been sitting still but you couldn’t stop because the people behind wouldn’t see us. You couldn’t pull over, because it was too easy to drive in the ditch. We finally made it to the border, checked in to this little motel, and somehow foun...
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Our supporting local Christmas packages are up!

Our supporting local Christmas packages are up! We thought it might be nice to reach out to some local businesses to see if they wanted to participate and this is what we came back with. Christmas can be a challenging time for small businesses. And we know many people look elsewhere when purchasing. Sometimes we don't even know what products are in our own communities. So we thought, why not make it more convenient and put together some packages from those businesses right in our own bac...
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I Hope you Consider Local

As more and more people talk about buying early Christmas presents. I hope you consider local. We have friends, neighbors, family members and people in our own communities doing everything they can to feed their families and put food on the table. I hope you consider them before buying at the cheapest item you can find at the closest box store. Knowing full well those products are produced in a land far away made by people you’ll never meet, filing they pockets of people that will nev...
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Karma and the Rise of Small Business

https://youtu.be/Wq0cBwlpsK8 This isn't going to sound nice, but I don't feel bad. Sure there are employees that will take a hit but these billion dollar companies will feel it the most, and if they have any integrity they'll properly compensate their employees even while they struggle. And I hope they do, some of them get government subsidies, tax breaks on land and breaks on import fees. Of course when ordering in mass bulk many of their products are purchased for pennies & sold f...
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