Improving our Customer Service with Phone Calls

Customer service, at least from what I understand, is something that we specialize in. Sure there are other aspects, I pride myself in being open and honest, offer only the best quality etc. But if there's one thing that helps us stand out from the others, it's customer service.  When I played baseball traveling the world as a professional athlete, I knew speed would get me to where I wanted to go. Speed meaning I was usually the fastest guy on the field and often in the league. But know...
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Thank You for the Likes and Comments

Thank you to those that like our posts, comment and participate when you can. It means more than I could say. It lets us know people are out there listening, and care enough to comment. It helps us understand what you want to hear, see, or read. And it gives us purpose that the work we put in behind our phones and computers are worth the sacrifices in time that we put in day after day, week after week and year after year. I often hear someone say, "I saw your post on __ , that looked ...
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Truth Bomb

Truth Bomb! Sometimes we run into someone in town and we have no idea who they are. Don't get me wrong, we often know exactly who they are. But the odd time, we haven't seen them in person in years and we all know our social media profile pic rarely stays up to date. And of course the last 2 years didn't help with being able to recognize someone in the grocery store, even if people wanted to talk. It seems as though more random strangers stop us to see our little guy, which is super n...
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More Businesses Should Care About Their Customers

Everybody gets a message! Well maybe not everyone. Those in our Fit Fam hear from us a couple times a day so maybe that's enough 😉. And if you just put in an order, we don't message right away. But rest assured, you'll get a message from us sooner or later. Why? Because we care and because we can. Do big companies care? Not really, they're likely just looking for another sale. Can big companies send you a personalized message, sure they could pay someone to but it would be very hard f...
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Ice Cream for $1!?

So we drove by this cute little convenience store, and on the side of the building it had a sign that said ice cream was only $1. Yes we like ice cream too 😉. So we stopped, went inside and what did we find? We found that there was only 1 kind of ice cream that was $1. The lady said, 'just so you know, the vanilla ice cream is the only one for $1, and it's $1 per scoop'. I said, 'where is the vanilla ice cream, I don't see it'. She says, 'oh, well actually we're out of it'. I thought ...
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Monster Salad in a Jar

https://youtu.be/ptIWf8ijJKY I'm whipping up some salads in a jar for camping. And I thought that some of you might be interested in checking these out. We've made a couple of posts and talked about them a couple of times, and some of you have asked me for a recipe for them, but I really don't have a recipe. It's just super easy. I just take veggies that are in my fridge, chop them up, and then it's just all about putting the layers in the jar. Super easy. So I'm going to whip some...
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We Have a Secret Super Power

Since we created Mag Bucha it's been part of our morning routine. I feel like that's the only way to make real sustainable change, to make it part of your lifestyle. So many of us deal with digestion issues which may include gas, bloating, indigestion, constipation or diarrhea. The problem is, what do we do about this when it happens, better yet how can we prevent it in the future? Kombucha has a number of different health benefits that are based around digestion. Which makes it a gre...
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Myths about Targeting Certainly Areas

Everyone once in a while someone asks me how to lose weight in a certain area, that’s no different when men say they want bigger arms for example. It’s very hard to target one area in the body, it doesn’t matter if it’s for muscle gain or weight loss, I’d say more than anything it’s a common myth to say you can target the back of your arms and only tone up there. Balance to avoid injury Then you have the men for example who might want a bigger chest but as much as we don’t want to hea...
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Compassion and Understanding

There was a man sleeping on the bench in the park the other morning. He was fully dressed in nice clothes, his shoes were clean (and white) and he looked a little embarrassed to be woken up as we walked by. I said good morning to him, he replied the same. I said, 'how are you', he politely replied, 'rough night'. I didn't think anything of it. I figured he was out late drinking and slept on the bench instead of driving home. A couple days later, I was walking through the same park, an...
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Why We Aren’t in Retail Locations

I had someone kindly ask if we wanted to get into a retail store location. More directly a conventional health food store. We've had a couple of these requests or suggestions in the past more recently. And my answer is usually the same: thanks but we're not interested in that at this time. Even though there is potential for growth and to reach a new audience, here is my reasoning. We actually were in health food stores when we were starting out, in fact we were in stores all across Canad...
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