Improving our Customer Service with Phone Calls

Customer service, at least from what I understand, is something that we specialize in. Sure there are other aspects, I pride myself in being open and honest, offer only the best quality etc. But if there's one thing that helps us stand out from the others, it's customer service.  When I played baseball traveling the world as a professional athlete, I knew speed would get me to where I wanted to go. Speed meaning I was usually the fastest guy on the field and often in the league. But know...
Read More

More Businesses Should Care About Their Customers

Everybody gets a message! Well maybe not everyone. Those in our Fit Fam hear from us a couple times a day so maybe that's enough 😉. And if you just put in an order, we don't message right away. But rest assured, you'll get a message from us sooner or later. Why? Because we care and because we can. Do big companies care? Not really, they're likely just looking for another sale. Can big companies send you a personalized message, sure they could pay someone to but it would be very hard f...
Read More

Ice Cream for $1!?

So we drove by this cute little convenience store, and on the side of the building it had a sign that said ice cream was only $1. Yes we like ice cream too 😉. So we stopped, went inside and what did we find? We found that there was only 1 kind of ice cream that was $1. The lady said, 'just so you know, the vanilla ice cream is the only one for $1, and it's $1 per scoop'. I said, 'where is the vanilla ice cream, I don't see it'. She says, 'oh, well actually we're out of it'. I thought ...
Read More

Why We Aren’t in Retail Locations

I had someone kindly ask if we wanted to get into a retail store location. More directly a conventional health food store. We've had a couple of these requests or suggestions in the past more recently. And my answer is usually the same: thanks but we're not interested in that at this time. Even though there is potential for growth and to reach a new audience, here is my reasoning. We actually were in health food stores when we were starting out, in fact we were in stores all across Canad...
Read More

Does anyone actually use flyers?

Does anyone actually use flyers? Seriously though. I mean I don't so I feel like they're a giant waste of money. But I suppose just because I don't doesn't mean others don't. They go straight from my mailbox into the recycling bin. Kinda like the newspaper, even though I called and asked them numerous times to stop delivering it because we don't use it. I thought it would save them some money not having to print an extra newspaper that no one will ever read. So now we use it to start fir...
Read More

We have to give people reasons to come back

https://youtube.com/shorts/XTOd0mcVUck I've been trying to work with a motorcycle shop to get my bike fixed. They've been really difficult to deal with, they seem like really nice guys, but almost zero personality. And it's so hard to get past almost zero customer service. Not all that friendly, no person smiling. Just one word answers. At the same time, I went to another business, but it smelled like smoke. It looked a little bit dirty. The plants were overgrown. I just thought, it is ...
Read More

First Impressions Always Last

Drew Taddia
https://youtu.be/KyVx7oir5P4 Just this morning, I was walking by a business and I remembered what happened probably five or six years ago. But still, this stuck with me. And that's going to be my message here at the end. So here's what happened: A new business came into town and I know how difficult it is to be the new person. I know how difficult it is to get up, established and running at this time. I've been in town for at least five, six years and I started to develop an audience and a...
Read More

The Bigger the Business, The Less Quality Customer Service is Offered

It seems like the bigger the business the less quality customer service is offered. Which is backwards if you ask me. If you have a bigger business you likely bring in more money, which means you should have more money allocated to customer service representatives, training, etc. But you really only find that customer service with small businesses, which I appreciate more than anything other than quality. I mean if you have a small business each customer means something to you, more than...
Read More

Extra Fee to Put Your Order In?

So I was flipping through a website last night and came across this ridiculousness. I mean, coming from that backend of business I can understand why some charges are implemented. Even though in the past I didn't really understand them. Restocking fees for example, it takes an employee time to pull items off a shelf, and get them ready to be shipped or picked up. That employee costs the business money to do that, in which they could be doing something else. If those need to be put bac...
Read More

Thanks to Everyone that Used the Free Shipping Code

Thanks to everyone that used the Free Shipping code this past month that we added to our newsletter. It may sound odd to thank you for using an option that costs US more money 😉. But we have a couple reasons why we appreciate this. A. We want to build our email list, because some people don't come on FB often, some don't see all our posts and we don't want all our eggs in one basket (especially at times when we know accessing social media has been an issue). B. We know shipping cos...
Read More