customer service

We have to give people reasons to come back

Posted on by Drew Taddia
https://youtube.com/shorts/XTOd0mcVUck I've been trying to work with a motorcycle shop to get my bike fixed. They've been really difficult to deal with, they seem like really nice guys, but almost zero personality. And it's so hard to get past almost zero customer service. Not all that friendly, no person smiling. Just one word answers. At the same time, I went to another business, but it smelled like smoke. It looked a little bit dirty. The plants were overgrown. I just thought, it is ...
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The Bigger the Business, The Less Quality Customer Service is Offered

Posted on by Drew Taddia
It seems like the bigger the business the less quality customer service is offered. Which is backwards if you ask me. If you have a bigger business you likely bring in more money, which means you should have more money allocated to customer service representatives, training, etc. But you really only find that customer service with small businesses, which I appreciate more than anything other than quality. I mean if you have a small business each customer means something to you, more than...
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Customer service is something that’s important to us

Posted on by Drew Taddia
Customer service is something that's important to us. VERY important, right next to quality products with clean ingredients for a fair price. As we search for someone to help take orders and offer GREAT customer service, thoughts come up that I haven't had to think about before. Over the years we've worked hard to develop relationships with our customers, because we care more than anything. Will we lose that personal touch, will someone else do a good enough job, will people stop comi...
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The image of your business

Posted on by Drew Taddia
The image of your business
I just got off the phone with a very nice lady, which isn't always the case. I make more phone calls than I ever thought I would and once in awhile I get someone very rude, impatient and impolite. As business grows so does jobs for Canadians (one of my favourite things to offer), I can honestly say without an ounce of reservation, I'll NEVER hire someone that doesn't have enough common courtesy to be polite. Many times it's their job to answer the phone and they act like it's an inconvenience th...
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