customer service

Working Towards Customers for Life

Posted on by Drew Taddia
It's entirely odd when you spend hours with someone, answering questions, sending blog posts and videos, into all hours of the day and night and then they decide to go somewhere else because 'it's more convenient'. When you think about it, that 'retail store' for example, wasn't sitting up late answering questions. They didn't take any time to build a relationship or in most cases they didn't show that they cared much at all, other than being open at the right time.  I guess...
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Improving our Customer Service with Phone Calls

Posted on by Drew Taddia
Customer service, at least from what I understand, is something that we specialize in. Sure there are other aspects, I pride myself in being open and honest, offer only the best quality etc. But if there's one thing that helps us stand out from the others, it's customer service.  When I played baseball traveling the world as a professional athlete, I knew speed would get me to where I wanted to go. Speed meaning I was usually the fastest guy on the field and often in the league. But know...
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More Businesses Should Care About Their Customers

Posted on by Drew Taddia
Everybody gets a message! Well maybe not everyone. Those in our Fit Fam hear from us a couple times a day so maybe that's enough 😉. And if you just put in an order, we don't message right away. But rest assured, you'll get a message from us sooner or later. Why? Because we care and because we can. Do big companies care? Not really, they're likely just looking for another sale. Can big companies send you a personalized message, sure they could pay someone to but it would be very hard f...
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We have to give people reasons to come back

Posted on by Drew Taddia
https://youtube.com/shorts/XTOd0mcVUck I've been trying to work with a motorcycle shop to get my bike fixed. They've been really difficult to deal with, they seem like really nice guys, but almost zero personality. And it's so hard to get past almost zero customer service. Not all that friendly, no person smiling. Just one word answers. At the same time, I went to another business, but it smelled like smoke. It looked a little bit dirty. The plants were overgrown. I just thought, it is ...
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The Bigger the Business, The Less Quality Customer Service is Offered

Posted on by Drew Taddia
It seems like the bigger the business the less quality customer service is offered. Which is backwards if you ask me. If you have a bigger business you likely bring in more money, which means you should have more money allocated to customer service representatives, training, etc. But you really only find that customer service with small businesses, which I appreciate more than anything other than quality. I mean if you have a small business each customer means something to you, more than...
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Customer service is something that’s important to us

Posted on by Drew Taddia
Customer service is something that's important to us. VERY important, right next to quality products with clean ingredients for a fair price. As we search for someone to help take orders and offer GREAT customer service, thoughts come up that I haven't had to think about before. Over the years we've worked hard to develop relationships with our customers, because we care more than anything. Will we lose that personal touch, will someone else do a good enough job, will people stop comi...
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The image of your business

Posted on by Drew Taddia
The image of your business
I just got off the phone with a very nice lady, which isn't always the case. I make more phone calls than I ever thought I would and once in awhile I get someone very rude, impatient and impolite. As business grows so does jobs for Canadians (one of my favourite things to offer), I can honestly say without an ounce of reservation, I'll NEVER hire someone that doesn't have enough common courtesy to be polite. Many times it's their job to answer the phone and they act like it's an inconvenience th...
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