Increase in Shipping Costs

It seems like everytime I open up my inbox I'm sent another email from a supplier or service that says 'prices have gone up'. It's my least exciting news to share as of lately but the truth is, as a small business we're simply not able to continue to absorb the extra costs that are put on us. Prices of bottles have gone up, prices of ingredients have gone up, customs fees have gone up, and shipping costs have gone WAY up. I like to stand out and run our business in a different way, ie...
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We have to give people reasons to come back

https://youtube.com/shorts/XTOd0mcVUck I've been trying to work with a motorcycle shop to get my bike fixed. They've been really difficult to deal with, they seem like really nice guys, but almost zero personality. And it's so hard to get past almost zero customer service. Not all that friendly, no person smiling. Just one word answers. At the same time, I went to another business, but it smelled like smoke. It looked a little bit dirty. The plants were overgrown. I just thought, it is ...
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The Bigger the Business, The Less Quality Customer Service is Offered

It seems like the bigger the business the less quality customer service is offered. Which is backwards if you ask me. If you have a bigger business you likely bring in more money, which means you should have more money allocated to customer service representatives, training, etc. But you really only find that customer service with small businesses, which I appreciate more than anything other than quality. I mean if you have a small business each customer means something to you, more than...
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Our supporting local Christmas packages are up!

Our supporting local Christmas packages are up! We thought it might be nice to reach out to some local businesses to see if they wanted to participate and this is what we came back with. Christmas can be a challenging time for small businesses. And we know many people look elsewhere when purchasing. Sometimes we don't even know what products are in our own communities. So we thought, why not make it more convenient and put together some packages from those businesses right in our own bac...
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Karma and the Rise of Small Business

https://youtu.be/Wq0cBwlpsK8 This isn't going to sound nice, but I don't feel bad. Sure there are employees that will take a hit but these billion dollar companies will feel it the most, and if they have any integrity they'll properly compensate their employees even while they struggle. And I hope they do, some of them get government subsidies, tax breaks on land and breaks on import fees. Of course when ordering in mass bulk many of their products are purchased for pennies & sold f...
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We Really Do Care About the Products We Sell

I was just doing product research looking through dozens of products and reading feedback on Amazon and I couldn't help but take a step back and think, wow, people sure can be ugly can't they? We're not on Amazon, at least not yet. But to be honest with you, if that's what I have to look forward to, we may be by passing that option. I'd much rather sell our products to people we know, people that trust us, understand us, and even those we've known for years. People we hang out with, go to...
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Athlete Conversation

I recently had this conversation with an athlete a couple weeks ago. I said, when you do _____, your decision to act that way doesn’t just impact your own actions, it impacts how the team is perceived, which carries on to how your coach, and institution is looked at for allowing certain behaviour. This explanation didn’t exactly hit home. They came back with not only reasons why this happened or more so excuses but also, ‘my actions are my own, not of others, I should be able to do what I wa...
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In Considering Buying Gifts for the Holidays

I thought about something the other day and I feel like it's more relevant than ever with that big C word coming up quickly with some who have already purchased most of their gifts. In many cases price plays a major factor in deciding whether to buy or not. And I understand that's it's important to consider price but I also wanted to explain what it's like from the other side, maybe for those who create and produce products and services. In most cases, when you take an entrepreneur o...
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Conference, Sales and Morality

I don’t usually write with emotion, most people would think it’s the opposite. But sometimes writing helps me understand situations. I just got back from an amazing business conference where I learned more in 2 days than some learn in a year. The issue is I went to find some clarity and at least at this point only found more confusion. One of my goals is to travel the world as a speaker (there I said it, that means I have to do something about it right? ;)).  The problem is, this com...
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My Superhero – Life of an Entrepreneur

I think it's easy to see all the good things, the smiles and the laughs and the beach - even the palm trees. You don't exactly see all that goes on behind the scenes. So here's a sneak peak at what life looks like at least for this superhero. Dorothy is up at 4am working on Young Living - answering questions, planning information groups, scheduling posts for her groups, coming up with prizes, contests and more. 9am rolls around - she's at school making videos for her kids, trying to fi...
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